24/7/365 PHONE: 1.844.243.4440 WEBSITE: usg.mylifeexpert.com Code: USGCares The contents of this article and referenced websites, such as text, graphics, images, and other material contained on the site are for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Reliance on any information provided by these websites is solely at your own risk. Acentra™ Health is not responsible for the contents of any “off- site” web page referenced from this server. Acentra Health. All rights reserved. Employee Assistance Program Tip Sheet Providing Feedback Effectively Providing feedback in the workplace is critical to change behaviors, improve performance, and support professional growth. Both employees and managers need to understand what is going well and what needs attention. The following are some suggestions for providing feedback effectively. Anytime, any day, you have access to mental health professionals available to connect you with free and confidential services and resources to help you be your best. Simply call to get started today. Your Employee Assistance Program Plan ahead and decide what key points you want to communicate. Tailor feedback to the individual. Identify the key points you want to make. Determine the best timing. Provide feedback immediately after a situation. Communicate very concretely and clearly about strategies to improve behavior or performance. Provide feedback privately. Consider starting and ending with a positive. Give the person your full attention. Use “I” statements (“I felt like that client didn’t receive the best service”). Use a calm voice and be mindful of body language. Check for understanding. Summarize the feedback in writing. After the conversation, reflect back on how the conversation went. After a period of time, evaluate whether there has been improvement. If your feedback has not resulted in a change, involve human resources to determine the best next step. Managers can reach out to the Employee Assistance Program (EAP) for unlimited consultations related to employee and team functioning. The EAP is available as a resource to employees who may be experiencing difficulties in the workplace as well. Reference: Hardavella G, Aamli-Gaagnat A, Saad N, et al. How to give and receive feedback effectively. Breathe 2017; 13: 327–333. Accessed on April 17, 2024 from https://www.ncbi.nlm.nih.gov/pmc/ articles/PMC5709796.
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