October 2021 Newsletter

PERCIPIO HIGHLIGHT CUS TOME R S E RV I C E : COMMUN I CAT I NG E F F E C T I VE L Y WI T H CUS TOME RS Effectively communicating with customers is essential to the success of any customer-oriented business. Adapting to the different communication styles and emotions of customers will help you build customer relationships through better customer conversations. Improving conversations with customers enables an efficient, high quality client service (CS) . This course explains how to adapt to the different communication types and identify customer's common emotions. 14