December 2021 Newsletter

POL I SH I NG YOUR SK I L L S FOR EXC E L L ENT CUS TOME R S E RV I C E In this course, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you'll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment. As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. PERCIPIO HIGHLIGHT 11